Terms and Conditions

This Agreement sets out the terms under which BALTAM SERVICE Ltd. (“we”, “us”, “the Company”, trading as FAST CLEAN ) provides services through our website:
https://fast-clean.co.uk.

By using our website, you confirm that you have read, understood, and accepted these Terms and Conditions. If you do not agree, please do not use our services.

BALTAM SERVICE LTD. is a company registered in England under company number 16509379 .

1. Pricing

We calculate prices based on standard UK room sizes.

• Bedrooms over 20 sqm and living areas over 40 sqm may incur additional charges.

• We may revise the final price if:

  • The property differs from the original description

  • The Client changes the requirements

  • We assess the property on-site

2. Access

The Client must ensure full access to the property at the agreed time.

• Keys must be easy to use and accessible

• We are not responsible if a third party (eg, letting agency) fails to provide access

• If access is not granted, a £50 non-refundable fee applies

The Client must also:

• Provide electricity and hot water

• Arrange suitable parking near the property

• Cover any parking or congestion charges

Failure to meet these requirements may result in a £50 non-refundable fee .

3. Payment

We accept the following payment methods:

a) Cash

• Pay on arrival directly to our staff

• If absent, leave payment in a secure agreed location

b) Bank Transfer

• Pay at least 48 hours in advance

• For jobs over £400 , a 50% deposit may be accepted (with written approval)

• Pay the remaining balance after service completion

c) Credit Card

• Pay at least 48 hours in advance

• Add any transaction fees to the quoted price

We do not store credit card details or share customer data.
We do not accept checks.

4. Cancellation and Rescheduling

• Cancel or reschedule at least 48 hours in advance

• Late cancellations incur a £50 fee

• Rescheduling within 48 hours incurs a £25 fee

We may cancel services if:

• Access is not available.

• Utilities (power/water) are missing

• The property is unsafe or not ready

• Incorrect or misleading booking information is provided

• Staff are unavailable due to unforeseen circumstances

If the property is not ready, a £50 non-refundable fee applies.

5. Insurance and Damage

We carry Public Liability Insurance.

• Report any damage within 48 hours

• We will repair, replace, or compensate for proven damage caused by our staff

• Compensation reflects current market value , not replacement value

We require proof of value (receipt or market estimate).

We will not process claims if:

• Full payment has not been made

• The service was not performed using our standard methods

• Claims are submitted after 7 days

6. Claims and Re-Clean Policy

• Submit claims within 48 hours with evidence (photos/report)

• We may offer a free re-clean if justified

• Re-cleans must take place within 7 days

We may refuse claims if:

• Third parties accessed the property after cleaning

• The Client refused access for re-clean

• The issue falls outside the booked service

We allow one re-clean only per booking.

7. Service Limitations

We do not:

• Move heavy furniture or appliances

• Clean hazardous materials (eg, mold, chemicals, biohazards)

• Guarantee removal of all stains or odors

We are not responsible for:

• Pre-existing damage

• Wear and tear

• Improperly installed carpets or furniture damage

8. Liability

In some cases, we act as an intermediary between you and a service provider.

• The service provider is responsible for delivering the service

• We coordinate bookings and payments on their behalf

We are not liable for:

• Actions of third parties on-site

• Loss of valuables (cash, jewelry, antiques, sentimental items)

Clients must remove or secure valuable items before service.

9. Property Preparation

Before cleaning begins:

• Remove all personal belongings

• Ensure the property is vacant (for end-of-tenancy services)

We are not responsible for items left behind or discarded.

10. Refund Policy

• Full refunds apply only if no work has been completed

• Partial refunds depend on work already carried out

• Refunds follow UK minimum hourly rate standards

11. Requirements

• The Client (or representative) should be present after cleaning

• Notify us at booking if a cleaning report is required

12. Legal

If a dispute cannot be resolved, we reserve the right to take legal action under English law .

13. Final Agreement

By booking our services, you confirm that:

• You have read and accepted these terms

• You agree to comply with all conditions outlined above