Please read the following information carefully.

This agreement (the ‘Agreement’) sets forth the terms and conditions under which EXCELLENTZHIEV CLEANING ltd. (we, us, EXCELLENTZHIEV CLEANING ltd., FAST CLEAN) offers you to use our Website:
https://fast-clean.co.uk regardless of how you discovered and accessed them,
Please read these terms of service carefully before using the site, as they will form a legally binding agreement between you and us and govern our relationship while you use our websites. By using our site, you acknowledge that you have read, comprehended, considered, and accepted our terms of service and that you agree to follow them. Please do not use our site if you do not agree to these terms of service.

MGB Cleaning ltd is the owner and operator of our websites. We are a limited business formed in England under company number 13292109 and based at 38 Nicola Close, London, CR2 6NB.

Pricing

When computing the pricing over the phone, we utilize national average room sizes.
The price will rise for bedrooms larger than 20 square meters and living spaces larger than 40 square meters.
Should the Client’s original requirements change, or if we check the property, the Company maintains the right to revise the initial price.

Access

The Client is responsible for ensuring that the property is accessible at the agreed-upon time.
If the keys are to be collected from a certain location (for example, a letting agency), they must be easy to use and require no special expertise. If the letting agency fails to give the keys to our agents, our company cannot be held liable.
A £50 non-refundable fee will be charged if access to the property is not granted.
The Client is responsible for ensuring that their property is accessible at the agreed-upon time. If keys are provided, they must be able to open and close all locks without exerting any additional effort or skill. A non-refundable fee of 50GBP will be charged if access to the property is not granted.

The Client is responsible for finding a sufficient parking space for the Company’s vehicle within walking distance of the premises and, if appropriate, covering any parking/congestion costs.
At the location where the service is performed, electricity and running hot water must be provided. A £50 non-refundable fee will be charged if these are not provided.
The Client is required to find a sufficient parking area for our cars near the property and to reimburse any parking/congestion costs that may be incurred.

Payment

I.Cash payment: Payment must be made in cash to our Company’s workers upon arrival. Cash can be placed at a designated spot within the premises if the Client is not there.
II.Bank transfer: Payment must be made in advance, at least 48 hours before the service begins. Services valued over £400.00 can be secured with a deposit of 50% of the total fee, payable at least 72 hours prior to the service start, if agreed in writing by a Company superior. A Proforma Invoice and payment instructions will be emailed to you by our Company staff. The remaining 50% must be paid after the service has been completed.
III.Payment by credit card: Payment must be made in advance, at least 48 hours before the service begins. Any transaction costs should be added to the price quoted. Our company does not keep track of credit card information.
*We do not keep credit card information or share consumer information with third parties.

We do not accept checks as a form of payment. We presently accept cash and BACS transfers as payment methods.

Cancelation

The Client must provide us at least 48 hours notice to cancel or postpone the service. If you do not comply, you will be charged a £50 non-refundable cost.
In the event of rescheduling within 48 hours of the service, the customer will be charged a £25.00 rescheduling fee.
The Client can call or email to postpone or cancel the appointment.
For any reason, including but not limited to, the following, the Company reserves the right to cancel the service/void the guarantee:
The allocated cleaning crew has been afflicted by an accident or other unforeseen circumstances.

Cancellations or schedule adjustments on a regular basis

During the booking, there were some technical difficulties.

There is no way to get into the property.

There is no power or electricity, and there is no hot water.

There is no heating or air conditioning.

The property is not in a cleanable state (e.g. tenants have not moved out, ongoing building works, present safety and health hazards).

The client is responsible for a non-refundable fee of £50.00 if our requirements are not met and the property is not prepared for the cleaning session.

Inappropriate behavior by the Client, Agent, or any other person(s) on the premises.

Booking that is incorrect or dishonest; project that is outside the scope of the original booking.

Due to health and safety concerns, as well as the possibility for damage to the objects or the surrounding environment, our personnel will not attempt to move any furniture, appliances, or other items that are too heavy to raise off the ground with a reasonable amount of force. To avoid any potential damage or safety risk, fitted equipment will not be relocated from its designated space.

Insurance

Public Liability Insurance is carried by the Company and the Contractors on the job.

Only if the damage/breakages are reported within 48 hours of the cleaning service visit will the Company and/or its operatives insurance reimburse the claim.
In the event that damage is shown to have been caused by our representatives, the Company will dispatch a specialized technician and reimburse all repair costs. If the item cannot be fixed, the Company will replace it or provide the Client a credit for the item’s current market worth. If the service was not performed using our usual methods and equipment, no refund over this amount will be considered. Only after the entire payment for the service has been received is this liability applicable.
The Company has the right to withhold confidential Company materials from public exposure.
We’ll need either a receipt for the item’s purchase price or the item’s current market price to replace broken or damaged items (if applicable).
If the client’s property or things inside the client’s property are damaged, we will either repair, replace, or repay the client a suitable sum based on the item’s current state.
If a claim or dispute arises between the Company and the Client in relation to our Terms and Conditions or any service supplied by our Company, and the claim or dispute proves unresolvable between the parties, Our Company maintains the right to seek legal action under English law.
The Client affirms they have obtained an acceptable resolution to their query and signs a non-disclosure agreement regarding the details of any relevant reports after agreeing to accept any reimbursement amount granted by the Company.
After the initial cleaning, a re-cleaning appointment for a guaranteed service must be completed within 7 (seven) days.
Any claims received more than 7 days after a cleaning session has been completed will not be considered.
Unless specifically stated, curtains, blinds, and kitchen appliances are not included in the service, and claims for those items not being cleaned as part of our end-of-tenancy cleaning service will not be considered.

Claims

The Client affirms that he or she has read and agreed to the Company Terms and Conditions before arranging for any form of service.
Unless written notice, including photographic evidence or a copy of the official checkout report, showcasing the disputed areas/items being relevant to the booked service, is received within 48 hours of the service being performed, all services will be deemed to have been performed to a professional standard. In some circumstances, the Company maintains the right to deny the offer of a free re-clean session.
There are no guarantees applicable if the Client reschedules a cleaning appointment more than once, because we may have to resort to subcontractors.
If the initial cleaning is not paid in full, the Client is not eligible for a free re-cleaning session.
A re-cleaning session may only be scheduled on a day and time that is convenient for both the client and our company. We reserve the right to investigate the claim and render a final conclusion within 5 business days of receiving the official written claim and all accompanying documents. A re-clean session can be scheduled within the next 5 business days once the final resolution has been reached.
Before arranging for a third party to perform services, the Client agrees to allow the Company to inspect and maybe re-clean any disputed areas/items. If the Client attempts to clean any of the disputed areas/items personally, he/she may be considered a third party.
In the event that access to a re-clean session is denied due to the client’s fault or that of a third party, the Company reserves the right to refuse subsequent re-arrangements for a re-clean and is released from liability.
If the Client fails to allow our firm to correct any omissions made during a guaranteed cleaning session, no compensation will be considered.
We have the right to deny a re-clean session claim if third parties other than the landlord, property manager, or checkout agent have entered the cleaned property.
During the re-clean, the Client or his/her representative must be present at all times.
We cannot be held liable if we are unable to remove or clean rust, mold, or any other hazardous materials such as blood, toxic chemicals, or any other product that may be detrimental to people.
Our company will not pay any third-party fees for checkout reports after the initial cleaning or if a re-clean is required.
The Company maintains the right to limit any service to one recovery clean.
If a scheduled re-clean session needs to be changed, the Company reserves the right to refuse to schedule a second re-clean session.
If the customer or a third party has acted inappropriately or mistreated our workers, the client is not entitled to a re-clean session. Sexual harassment, cursing, insulting, or physically injuring are examples of unacceptable behavior.

Liability

In rare cases, we act as an introduction agent for service providers. As a result, the aforementioned suppliers have given us permission to enter into a contract with you on their behalf. We’ll achieve this by responding to your booking request and assigning the job to an available service provider. An email will be sent to you confirming the details of your reservation and including a link to the Services Terms and Conditions.
A contract between you and the Provider will come into existence after you indicate your acceptance of the Services Terms and Conditions and the terms set out in the email via the link given in the email.
You and the Provider are the contract’s parties. The supply of services is completely the responsibility of the Provider. Please read the Services Terms and Conditions carefully to ensure that you understand and agree to them, as once you have indicated your approval to them, you will be legally bound by them.
You should contact us as your primary point of contact during the Provider’s provision of services to you. On behalf of the Provider, we shall also process all non-cash payments received from you.
We make every effort to find and hire a suitable Provider. The Provider, on the other hand, is exclusively responsible for the provision of the services. You release us from any liability and obligation for the services we provide. Your comments on Providers are always welcome. Please contact us if you have any concerns with a Provider.
The Company is not responsible for any other parties who enter or are present at the Client’s premises during the cleaning visit or for their activities. The cleaners cannot be trusted to give third people access to the house.
The client must ensure that none of the following factors are present in order for our guarantees to apply and for us to be able to clean to the high quality we set for ourselves: Personal items and/or persons who are still living or working on the premises.
Before the End of Tenancy, Pre-Tenancy, or After Builders cleaning commences, all personal things must be put in boxes or removed from the premises. Because the aforementioned cleaning services imply that the property will be fully vacant, the company will not be held liable if such objects are discovered and thrown away by our employees.
Cash, jewels, art, antiques, and sentimental valuables are all excluded from the cleaning company’s responsibilities. Items with sentimental or personal value will only be refunded at their current market value.
All irreplaceable things (whether monetary or sentimentally precious) must be stored and/or not cleaned by the cleaning operators, according to the Company.
We will do all possible to ensure that your appliances are thoroughly cleaned. We shall not be liable for embedded filth that cannot be removed with chemicals if they have not been cleaned on a regular basis.
Freezers must be defrosted ahead of time, as defrosting time limits our ability to completely clean them.
The 48-hour guarantee that applies to End of Tenancy Cleaning does not apply to Steam Cleaning when booked with End of Tenancy Cleaning.
The Company is not responsible for carpet shrinkage caused by improper installation.
We will not be held liable for any damage caused by the Client placing furniture on a carpet that has not yet dried completely.
Nobody can promise that all stains will be removed; it all depends on the type of stain, how old it is, and whether it has already been treated.
We guarantee that we will only use top-of-the-line equipment and detergents and that our professionals will do their absolute best.
Our steam cleaning service cannot guarantee that tough stains or odors will be removed. After the items/areas have dried completely, any stains or odors that resurface do not qualify for a free re-clean.
The Company cannot be held liable for any wear or discoloration of areas, nor can it be held liable if a previously existing flaw becomes more noticeable after cleaning.
We are not liable for any existing damage to the Client’s property, such as old stains, burns, spills, etc., that the cleaning operative cannot thoroughly clean/remove using industry-standard cleaning methods.
The Client is only entitled to a full refund if the service is canceled or if no work has been completed for any other reason. Only partial refunds are available in circumstances where labor has been performed, assessed against the omissions present at a rate not less than the minimum hourly rate prescribed by legislation in the United Kingdom.
We are not responsible for any damages caused by the customer’s defective items or equipment.
If information solely provided by the customer is found to be untrue, the Company will no longer be liable for any further claims sent/filed by the customer, as his actions/verbal or written communication will no longer be regarded as trustworthy.
Our Company serves as the principal point of contact between the Client and the service Provider with whom the Client has entered into a legal agreement during the period of time committed to the delivery of the service. All payments for services made by means other than cash may be processed by our Company on behalf of the Provider.

Requirements

The consumer must be present when the cleaning session is completed. This is so that the amount of cleanliness can be checked and any problems may be avoided. This is true for every client. Only with extra approval might an exception be made.
If the customer requires a cleaning report, we must be informed at the time of booking.